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Retail Advisor, 38hrs, 6 M FTC, Bishop's Stortford, Bishop's Stortford
Client:
Virgin Media
Location:
Bishop's Stortford, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
06e4f6d981e9
Job Views:
8
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, working with your team to meet store goals. At O2, we pride ourselves on offering a unique customer experience. We will train and empower you to understand customer needs and recommend the best products and services to enhance their digital lives.
You will play a key role in creating memorable moments for customers and helping our store thrive. Here's what you need to know:
What you’ll do
* Become an expert in all things O2, promoting our products, services, and brand.
* Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
* Take ownership of your performance and contribute to the overall success of O2.
* Embrace opportunities for personal development with support from store leadership and O2 resources.
Training
Experience an exceptional induction program covering all aspects of Virgin Media O2. You'll attend a 4-day (30 hours) induction within the first two weeks of your start date. Further details will be discussed during your telephone interview.
Flexibility is essential, and additional hours may be required. We provide ample notice to accommodate your schedule.
Your main role is to deliver excellent in-store performance and customer care, working with your team to meet store goals. We aim to provide a unique customer experience by training you to understand customer needs and recommend suitable products and services.
You are crucial in creating memorable customer experiences and helping the store succeed. Here's what you should know:
Who we are
Virgin Media O2 is the UK's fastest broadband network and a leading mobile brand.
We are committed to equality and inclusion, working to remove bias and barriers for our people and candidates. We foster an environment where everyone can be their authentic selves throughout the application process.
The must haves
* Good active listening skills to understand customer needs and preferences;
* Empathy to relate to customers and provide personalized service;
* Excellent communication skills for conveying information and handling complaints;
* Self-motivation to achieve sales targets.
Additional qualities
* Interest in technology and willingness to expand your knowledge;
What's in it for you
* Competitive hourly rate of £11.81, with potential earnings through our accreditation program.
* 23 days’ annual leave plus an additional day off for your birthday, with options to buy or sell leave.
* Excellent pension scheme, matching up to 10%.
* Employee BUPA medical cover, healthcare plan, and life assurance.
* Family-friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
* A range of support, rewards, and tools to help you prioritize what matters most.
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