Overview
Our client is seeking a highly organised and experienced Nightshift Operations Executive to join their logistics team. This role is ideal for someone with strong AOG/NFO and express logistics knowledge, excellent communication skills, and a proactive approach to customer service and customs compliance.
Core Capabilities
1. Strong communication and organisational skills.
2. In-depth knowledge of AOG/NFO and express logistics operations.
3. Professional approach to high-pressure situations.
4. Solid understanding of HMRC customs procedures, including import/export entry submissions.
5. Proficient in Excel, CRM systems, BoxTop, and CDS.
6. Customer-focused with a proven ability to build and maintain strong client relationships in a target-driven environment.
Key Responsibilities
7. Deliver exceptional customer service to express clients during night operations.
8. Manage the shared operational inbox and ensure timely responses to all enquiries.
9. Resolve operational issues and customer concerns efficiently and professionally.
10. Ensure accurate and timely sales invoicing and job costing.
11. Process import/export documentation and submit customs entry declarations.
12. Maintain up-to-date knowledge of market trends, services, and internal processes.
13. Build and maintain strong internal and external relationships.
14. Document client-specific business processes and requirements.
15. Conduct self-audits to ensure compliance with HMRC export/import regulations.
16. Monitor and manage inbox activity to ensure prompt and accurate communication.
Salary: £34, - £40, (dependent on experience)
Hours: 4 on / 4 off shift pattern, 19:00 - 07:00
Contract Type: Full-time, Permanent
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