Contract Manager - Environmental Services
Salary: £44,981 - £55,190 per annum
Contract: Permanent
Hours: 39 hours per week
Location: Agile working (office-based minimum one day per week, with further attendance as business needs require)
We are seeking an experienced Contract Manager - Environmental Services to join our Property Directorate within Facilities Management & Environmental Services. This is a key leadership role, responsible for delivering high-quality, compliant, and value-for-money environmental services across our neighbourhoods and communal properties.
The successful candidate will lead and develop operational teams, manage budgets and contracts, and ensure services are delivered safely, efficiently, and to a high standard, with a strong focus on customer satisfaction and continuous improvement.
The Role
Lead and manage the Environmental Services team, including Supervisors and a Resource Scheduler
Ensure delivery of environmental services across all properties and group offices, meeting agreed targets and compliance standards
Manage operational budgets, cash flow, and provide monthly financial forecasts and performance updates
Drive value for money through effective contract and performance management
Ensure full compliance with health & safety legislation, quality management systems, and internal policies
Work closely with internal teams, contractors, and external stakeholders to manage neighbourhood standards and risk remediation
Lead service improvement initiatives, using customer feedback and performance data
Support the mobilisation and ongoing management of operational contracts
About You
Essential:
HND/HNC/NVQ Level 4 in a relevant discipline or equivalent experience
IOSH or NEBOSH Managing Safety qualification
Proven experience managing facilities management or environmental service contracts
Strong experience managing budgets, cash flow, and operational performance
Experience leading and developing operational teams
Excellent communication and stakeholder management skills
Strong understanding of health & safety and compliance requirements
Flexible approach to working hours and own transport
Desirable:
Experience working within a social housing environment
Membership of a relevant professional body (e.g. IWFM, CIH, CIOB)
Experience coaching and developing teams
Salary & Benefits
Salary band: £44,981 - £55,190
(The full salary band will be advertised. Appointment to the top of the band will only be made where candidates can fully demonstrate they meet all role requirements.)
Day 1 Benefits:
Flexible working with collaborative hours of 10am-3pm
Medicash (core level, fully employer-paid), including Employee Assistance Programme and retail, travel, and lifestyle discounts
Pension: minimum 4.5% employee contribution, matched up to 10%
Annual leave:
24 days basic
27 days after 3 years' service
30 days after 5 years' service
3 paid days (pro rata) between Christmas and New Year
Free parking at offices and stores
After 6 months' service:
Life assurance at 3x annual salary
This is an excellent opportunity for a customer-focused leader to play a key role in delivering safe, compliant, and high-performing environmental services while making a positive difference to communities