Your newpany
A well-established and growing organisation operating within a technical andmercial environment. Known for itsmitment to customer satisfaction and operational excellence, this business supports a wide range of sectors and prides itself on delivering high-quality service across its product portfolio.
Your new role
As the After-Sales Support Coordinator, you’ll play a key role in supporting the customer service andmercial teams. You’ll be responsible for managing customer returns, coordinating technical service visits, and handlingplaint resolution with professionalism and accuracy. The role also involves processing orders, maintaining records, and liaising with internal departments and external suppliers to ensure smooth operations and customer satisfaction.You’ll be joining a collaborative team where attention to detail, clearmunication, and cross-functional coordination are essential. Flexibility is offered around working hours, with both full-time and part-time arrangements considered.
What you'll need to succeed
To thrive in this role, you’ll need:
1. Proven experience in an administrative support or customer service role
2. Confidence in handling customer queries andplaints with empathy and professionalism
3. Strong organisational skills and the ability to manage multiple tasks under pressure
4. Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with ERP or CRM systems
5. A proactive mindset and willingness to learn basic technical product knowledge
6. Experience in a B2B, engineering, or manufacturing environment is desirable.
What you'll get in return
7. Flexible working arrangements (full-time or part-time)
8. 25 days’ annual leave plus bank holidays
9. 5% employer pension contribution
10. Private medical insurance, life assurance, and employee assistance programme
11. Bonus schemes and long service awards
12. Free on-site parking, cycle-to-work scheme, and regular social events
13. Structured induction and ongoing training to support your development