3 months contract with local authority
This role focuses on reducing council tax arrears by efficiently collecting unpaid taxes. The position requires candidates with experience in council tax debt collection, who are adept at communicating with customers to discuss arrears and secure payments. The role is crucial in delivering a prompt and accurate revenue collection and recovery service, ensuring compliance with council tax legislation and achieving set targets.
Responsibilities:
* Collect unpaid council tax to reduce arrears.
* Communicate confidently with customers to discuss arrears and secure payments.
* Deliver efficient revenue collection and recovery services.
* Process information accurately from various sources.
* Use NEC Revs and Bens back office system and Civica Document Management system.
* Set up accounts and apply reliefs, discounts, and exemptions.
* Initiate recovery procedures as per council tax regulations.
* Respond to taxpayer inquiries via telephone, letter, email, or in person.
* Assist in the dispatch of demand, recovery notices, and review letters.
* Update the revenues database following procedures.
* Handle system-generated reports as directed.
* Support the Court taking officer with evidence for council cases.
* Assist in investigating suspected fraud cases under a Senior Officer's guidance.
* Process information promptly to update the Revenues database.
* Issue recovery notices according to timetables.
* Address complex complaints and inquiries.
* Respond to FOI and Data Subject access requests.
* Maintain knowledge of the appeals process and assist in preparing appeal cases.
* Ensure official complaints are addressed per corporate standards, including Councillor and Members inquiries.
Requirements
* Experience in council tax debt collection.
* Proficiency in using NEC Revs and Bens and Civica Document Management systems.
* Understanding of council tax legislation.
* Ability to communicate effectively with customers.
* Strong organizational and problem-solving skills.
* Experience in processing and updating revenue databases.
* Ability to handle complex complaints and inquiries.
* Familiarity with the appeals process and fraud investigation procedures.