Housing Assistant
Temporary 12 month contract
We are looking for someone with previous experience of working with members of the public both on the telephone and face to face, as you will be the tenants' first point of contact for the Housing Management Team. The team prides itself on providing excellent customer services and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this). You also need to be able to stay calm, as you will sometimes be dealing with difficult situations. In addition to providing support to the council's Housing Officers and wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Benefits
* 36.25 hrs per week with an annual salary starting at £28,598
* Agile working scheme with a combination of home and office working
* 34 days holiday (including bank holidays), increasing to 38 days after 5 years (full time equivalent)
* Attractive Local Government Pension Scheme with at least 22% employer’s contribution
* Employee benefits programme, including payback on medical, dental and optical expenses
* Continued training and development opportunities
Contact: Sarah Richards – email: sarah.richards@nwleicestershire.gov.uk, phone: 01530 454823. She will be happy to discuss this important and exciting role.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.
Closing Date: 9 June 2026
#J-18808-Ljbffr