Responsibilities
Hexagon’s Safety division provides industry‑leading incident management and computer‑aided dispatch software to emergency services around the world. The Senior Application Engineer (SAE) role is part of the UK Safety team, delivering support, software implementation and configuration services to a key UK customer.
* Hybrid working arrangement with occasional days based at customer office in Manchester.
* First‑ and second‑line I/CAD live systems support; out‑of‑hours on‑call rota possible.
* Fault management – issues escalated to Hexagon second/third‑level support or third parties via customer fault‑management software.
* Implementation of product releases, updates and functionality changes, including system testing and configuration.
* Preventative maintenance – log‑file housekeeping, scheduled checks, disk utilisation, system load and performance.
* Production of site reports and solution documentation, including low‑ and high‑level designs.
* Collaboration with customer teams to understand requirements and assist with software rollouts.
* Database administration – resolving data‑integrity issues, identifying performance improvements, supporting Oracle patching, managing Data Guard, creating and maintaining reports, Oracle audits.
* Map upgrade implementation.
* Oracle Database Management (approx. 60% of role) – monthly checks, regular DB changes for new developments, security requirements, data sync and purge, maintain database replication, build DBs onto new environments, advanced SQL queries (ad‑hoc).
Qualifications
* Strong technical and analytical aptitude with practical knowledge of Microsoft client and server operating systems and networking technologies.
* Relational Database and SQL (preferably Oracle).
* Scripting languages, e.g., PowerShell.
* Minimum 2:1 degree in an IT‑related subject or equivalent experience.
* Over five years of related practical IT experience.
* Full security clearance obtainable.
Highly Desirable Knowledge and Experience
* Experience working in an application support position for a software vendor.
* Experience as a Database Administrator for a software vendor or service provider.
Key Attributes
* Excellent written and verbal communication skills.
* Logical approach to problem solving and workflow definition.
* Proven ability to work to deadlines and prioritise effectively.
* Flexibility and willingness to embrace a wide variety of tasks.
* Enthusiasm for mentoring junior colleagues.
* Full, preferably clean, driving licence.
Equal Opportunity Employer Statement
Hexagon is an equal‑opportunity employer. All qualified applicants, including people of all ages, will be hired and promoted in a merit‑based environment.
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