Overview
Job Title: Facilities Management Coordinator
Rate of Pay: £27,000 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Alder Hey Children's Hospital, East Prescott Road, Liverpool, Merseyside, England, L14 5AB
We are looking for a Workplace Facilities Management Coordinator to be the customer-facing representative for our services and to bind together the various facilities services to act as one convenient point of contact for building users. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with occupants and exceeding their expectations daily.
Responsibilities
* Set consistently high standards across your allocated area and share best practice with the team to ensure service delivery meets and exceeds customer needs.
* Work in a team that communicates regularly and keeps each other updated on all areas within the business.
* Maintain a tidy and clean appearance across the floor, desks, collaboration spaces and break-out areas; report any issues to floor leads/Client.
* Act as the first point of contact for FM-related issues and log calls on behalf of building occupants, directing them to the correct department.
* Hold regular communication and monthly meetings with each Floor Lead to discuss issues, queries and outstanding works; log and chase work orders on behalf of the client.
* Maintain a visible on-floor presence to ensure shared areas are kept clean and that occupants are proactively assisted.
* Play an active role during Fire Emergency procedures in line with building policy.
Qualifications & Skills
* Proven experience in a strong customer service environment with high-quality interpersonal skills and excellent written and spoken communication for individuals and groups.
* Self-disciplined with the ability to work on own initiative and make decisions without referral to the line manager.
* Experience using CAFM systems—logging jobs, running reports, raising purchase orders, etc.
* Flexible and adaptable with good problem-solving skills and the ability to handle conflict positively.
* Attention to detail and a methodical, organized approach; strong standards.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and capable of supporting printing and audio-visual solutions.
* A valid formal Health and Safety qualification (e.g., IOSH) is desirable.
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