Your newpany
IT Service Manager – ernance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.
You will join a well-established ITernance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-alignedernance and service management practices. You will leadernance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of oues, using data, insights and stakeholder collaboration to drive continuous improvement and embed effectiveernance controls into both delivery and live service operations.
Your new role
1. Operate and continuously improveernance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity
2. Coordinate Release Managementernance, ensuring controlled deployments with appropriate approvals and readiness checks
3. Support internal and external audit activity, including evidence gathering, remediation tracking andernance input
4. Conduct technology risk and control assessments, driving mitigation and escalation where required
5. Embedernance controls into agile delivery processes and operational workflows
6. Produce and enhanceernance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements
7. Support business resilience and continuity planning, including Business Impact Assessments and recovery activities
8. Maintainernance artefacts and ensurepliance with internal and regulatory standards
What you'll need to succeed
9. Proven experience within Enterprise IT Service Management / IT Operations
10. Strong understanding and practical application of ITIL (ideally ITIL 4)
11. Experience leadingernance forums such as Change Advisory Boards (CAB)
12. Solid knowledge of risk management, controls and audit processes
13. Strong stakeholder engagement skills with the ability to influence at all levels
Desirable:
14. Experience inplex or fast-paced organisations
15. Familiarity with tools such as JIRA or other service management platforms
16. Exposure to resilience, BCM or incident management environments
What you'll get in return
17. 15% employer pension contribution
18. 30 days annual leave + bank holidays, with option to buy/sell leave
19. Hybrid and flexible working arrangements
20. Discretionary bonus scheme
21. Healthcare cash plan, life assurance and ie protection
22. Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts)
23. Enhanced family leave and paid volunteering days