Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business. We are seeking a highly motivated retail professional to sell our womenswear collection at our Richmond shop. SALES - Acquire collection knowledge through training attendance and regularly engaging with seasonal guides to deepen technical understanding and passion for product - To be aware of the monthly individual and shop sales targets and work to achieve this on a weekly basis maximising all selling opportunities ordering stock in for customers or offering alternatives - Develop good customer relations through your approach and utilising detailed product knowledge during a sale to represent customer expectations of the brand - To achieve customer loyalty by proactively following through with customer requests in a timely manner - To collaborate with colleagues when handling customer enquiries to ensure hand overs are clearly communicated, to ensure efficiency of service SERVICE - Be receptive to customer requirements, being helpful and courteous at all times to achieve a service that is above and beyond their expectations - Provide accurate information to customers by ensuring knowledge is continuously kept up to date - Perform Company till transactions accurately and demonstrating the ability to handle a range of transactions, including credit notes, refunds, gift vouchers and VAT refunds - Deal with telephone enquiries and orders efficiently and politely preparing mail orders tidily and promptly - Maintain and promote the Company image by wearing Margaret Howell clothing at all times in an appropriate manner STOCK - Be aware of stock levels - Maintain stock in the shop and stockroom in size and style order to ensure stock can be readily located by yourself and the team and not obstructing fire exits and routes - Prepare stock to be transferred in accurate accordance with the docket and check deliveries and transfers for discrepancies, rectifying when needed - Monitor stock levels by replenishing sold stock immediately so that products are consistently available for customers - Take part in periodic stock takes and follow up with recounts demonstrating good attention to detail OPERATIONAL - Monitor the supplies of tissue paper, carrier bags, gift boxes and other necessary stationery so it is readily available on the shop floor and notify management when backroom storage is running low - To carry out cleaning of fixtures and fittings first thing and throughout the day as necessary - Working with colleagues to cover shop floor adequately to be aware if a customer needs help and to enable vigilance against stock loss - To take reasonable care for the health and safety of yourself, colleagues and customers, by adhering to the Company Health and Safety policy - Demonstrate a flexible approach to the needs of the business by showing a willingness to engage with other duties as and when requested, including recycling procedures SENIOR RESPONSIBILITIES - Providing daily support to both Shop and Assistant Shop Manager and taking responsibility in their absence, including shop opening and closing procedures - Undertake management responsibilities at any London shop to provide cover as required by the business - Regularly checking emails and following up with customer requests - Supporting both Shop and Assistant Shop Manager with completing digital paperwork accurately; daily sales, individual sales, reconciliation, breakdowns and Sunday hand over of figures and breakdown where required HOURS 25 hours per week, subject to the fixed Richmond rota. REWARDS - A competitive salary - Opportunity to make bonuses - 5 weeks holiday plus bank holidays, increasing to 6 weeks with service - Generous clothing allowance - Significant staff discount - Life insurance - Contributory pension and salary exchange scheme - Personal development grant - Cycle to work scheme - Birthday day off - Volunteering day off - Paid IVF Leave for both partners - Opportunity to request flexible working (79% of Retail Employees work Part Time Hours) - Menopause friendly Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above. We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.