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About Snowplow
Snowplow, the global leader in customer data infrastructure (CDI), enables every organisation to own and unlock the value of its customer behavioural data.
Location: London - Hybrid or UK - Remote
Snowplow fuels AI-driven marketing, digital products, customer experiences, and fraud detection by helping companies like Burberry, Strava, and AutoTrader collect and manage real-time behavioural data in their cloud data platform. With thousands relying on Snowplow worldwide, we are transforming how data-driven organisations leverage customer behavioural data.
Following our $40 million Series B funding led by NEA, we seek creative and innovative individuals to shape Snowplow's future.
The Opportunity
We are looking for standout Solutions Architects skilled in both technical and commercial consultative conversations. This role is within our Professional Services team, reporting to the Director of Technical Account Management. Curiosity about customer problems is essential.
Our Solutions Architecture team works directly with customer data teams to train them on Snowplow, co-design solutions, implement use cases, and quantify business value.
Responsibilities
1. Onboard new customers, understand their business needs, and help design Snowplow solutions.
2. Drive customer retention and growth by educating on best practices and Snowplow fundamentals.
3. Engage creatively with customers to address various technical and organizational challenges.
4. Collaborate to develop training content, technical assets, and implementation methods.
5. Develop domain expertise through customer collaborations, research, and industry events.
6. Help shape product roadmap based on customer feedback and trends.
7. Contribute to marketing events and webinars to build industry expertise.
Ideal Candidate
* Emotionally intelligent with strong stakeholder reading skills.
* Knowledgeable about the data space: cloud infrastructure, databases, visualization tools, SQL, data manipulation.
* Creative problem solver with experience in complex software solutions and engaging with senior technical stakeholders.
* Passionate about technology-business intersection, eager to deliver business impact, and capable of teaching and learning.
* Excellent communicator, patient, empathetic, collaborative.
Bonus Points
* Experience with Javascript, Snowplow, or Google Tag Manager.
* Previous use of Snowplow or behavioural data/ event tracking experience.
What We Offer
* Competitive package with share options.
* Flexible working environment.
* Generous holiday allowance worldwide.
* Home office setup allowance.
* Inclusive policies supporting various family leaves.
Snowplow values diversity and inclusion, welcoming talent from all backgrounds.
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Engineering and IT
* Industries: Data Infrastructure and Analytics
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