What You’ll Do
* Process customer orders via phone, email, and digital platforms
* Verify product codes, quantities, and delivery instructions
* Ensure timely order processing aligned with SLAs
* Resolve order discrepancies and missing details
* Schedule and monitor deliveries with transport planners and logistics partners
* Keep customers informed on order status and changes
* Handle and escape customer queries
* Maintain accurate records of interactions and resolutions
* Support peak periods and assist the Lead Coordinator
What You Bring
* Pragmatic, resilient, and solutions-focused
* Clear, confident communicator with a customer-first mindset
* Comfortable with numbers and written communication
* Experienced with planning tools and logistics systems
* Collaborative and constructive in challenging situations
Functional Strengths
* Proven experience in fast-paced logistics and order-taking environments
* Strong continuous improvement mindset
* Solid understanding of logistics planning systems and processes
Experience & Education
* Operational efficiency and relationship-building skills
* Positive, proactive communication style
* Customer service excellence
In addition to this role we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
* Bonus scheme
* Enhanced holiday entitlement
* Contributory pension scheme
* Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
* Access to the Employee Assistance helpline for free and confidential advice
* Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
* Training and development opportunities
Interested? Why not click here to find out more? Go on... are you ready to build your future?
Equal Opportunity
Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Tarmac Trading Limited
J-18808-Ljbffr