Purposeto define and develop our 3 year and in year web / app customer experience aligned to business goals. you will ensure our digital products: web and app (outside of loyalty proposition) wow the connected fusion foodie of today and tomorrow creating the most magical experience possible seamlessly connecting the on and offline world. you will play a pivotal role in the development and execution of innovative digital strategies to drive best in industry conversion and reviews / ratings for our digital productskey accountabilitiesWebsite CX Ownerown the website and the customer experience delivered leverage customer / web analytics to optimise web performance including leading test and learn trialsodevelop, maintain and update website contentlead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer / app analytics to optimise app performance develop, maintain and update app content (outside of Soul club)work in partnership with loyalty manager to ensure soul club shows up on the app in the way desired by the CRM & loyalty team develop and implement plans to ensure best in class app ratings Web and App Customer led Development Roadmap define customer back the 3 year prioritised web & app roadmap, assess commercial benefit (ease / scale) alongside customer need and lead the business requirement briefing for app and web into the technical / IT team for delivery Partner Management •manage key business partners related to the web and app such as Yext, open table managing annual contract and QBR / MBR cyclesCommercial Management •P&L responsible for web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and ensuring a rich customer experiencecustomer data & insight into actionbe on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge insight, ideas for customer benefit to our brand ensuring we remain one step aheadlead web / app analytics with a focus on once on site / app customer behaviour, journeys, bounce rates and recommend optimisation neededcompliance and data privacyensure all plans adhere to gdpr and the latest data privacy regulationsstakeholder management & collaboration collaborate across the business to ensure that web and app plans are aligned with broader business objectivescollaborate hand in glove with technical and IT team and extended network of agency partners on the other to ensure the digital customer experience is as magical as it can be at every touch point collaborate hand in glove with the marketing and ops team to ensure how the digital experience shows up in restaurant (eg app and is functionality) is as seamless and frictionless as it can be on every visit key requirements3-5 years experience in digital product or CRO management across both website and apps, ideally in retail, hospitality, leisure or equivalent environments customer centric, highly analytical mindset and deep understanding in web analytics broad digital skill set including deep technical and data expertiseproven experience of leading, developing and scaling web and app for customer and commercial benefit in another business well connected in the industry and able to bring to the table new innovations that drive valueCommercially strong with good understanding of the levers to pull to deliver profitable sustainable growth strengthen in partnering with technical and IT knowing how to get two functions to work as one for the benefit of the customer with excellent communication skills and ability to present to a wide range of audiencescompliance awareness with sound knowledge of gdpr and data privacy best practiceswok's in it for you |a competitive annual salarydiscretionary 30% bonus opportunity per yearwagamama food allowanceprivate healthcarepension contribution25 days holiday + all bank holidaysvarious discount across retail, hospitality + leisureinternal progression opportunities | fully funded apprenticeship programmes to support your growthkintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisurefamily friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half payfinancial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life