Posted: 4h ago
The role
Salary: Hospice Band 8a – £57,528 – £64,750 pro rata (Competency Based Framework)
Job Title: Head of Facilities
Location: Heald Green – With Cross‑Site Working
Hours: Full Time – 37.5 Hours Per Week
Contract: Permanent
Introduction
At Moya Cole Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life‑limiting illnesses. We’re continuously developing our plans for delivering outstanding person‑centred care that is innovative and evidence‑based and to ensure Moya Cole is in the best shape possible for future generations. You’ll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
The Role
This is a pivotal role responsible for leading the strategic and operational management of estates and facilities services across two very different yet complementary hospice environments and associated trading operations. One is a brand new, state‑of‑the‑art building that offers a modern, inspiring place to work, providing exceptional opportunities to introduce new ideas and ways of delivering services. The second is a well‑established, purpose‑built hospice that has been serving the community for over 40 years and now requires ambitious redevelopment. A key part of the role will be to shape this transformation, drawing on the innovation, learning and design of the new site to inspire the future. The postholder will champion a hospitality mindset, ensuring patients, families, colleagues and visitors experience safe, comfortable and thoughtfully designed environments and facilities.
Key Responsibilities
Lead the development and delivery of the Estates and Facilities Strategy.
Oversee estates, maintenance, catering, housekeeping, reception and front‑of‑house services.
Ensure compliance with all statutory, regulatory and health & safety requirements.
Lead capital projects, service improvements and business continuity planning.
Manage budgets, procurement and contract performance.
Identify and develop income‑generating opportunities within facilities and hospitality services.
Drive a culture of customer service excellence, innovation and continuous improvement.
Lead, inspire and develop multidisciplinary teams.
Use data, technology and digital systems to improve performance and decision‑making.
Essential Requirements
Degree in Facilities Management or equivalent experience.
Professional membership of IWFM or equivalent professional body.
Health & Safety qualification (e.g. NEBOSH or IOSH).
Significant leadership experience within estates and facilities management.
Experience managing multiple service areas, such as estates, maintenance, catering, housekeeping or facilities operations.
Strong knowledge of health & safety, compliance and regulatory requirements.
Experience managing budgets, contracts and procurement.
Proven ability to lead change and deliver service improvements.
Excellent communication, stakeholder management and leadership skills.
Strong digital and data analysis capabilities, including Microsoft 365 applications.
Desirable Requirements
Experience within healthcare, hospice or other highly regulated environments.
Experience developing commercial or income‑generating services.
Experience managing capital projects and business development initiatives.
Key Benefits
35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part‑time employees)
Buy an additional week annual leave (pro rata for part‑time)
Health cash plan
Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contributions into the scheme in the previous 12 months))
Life cover
Free parking
Discounted meals on site
Meaningful work, making a difference in the lives of others
Opportunity to develop your leadership skills within a structured development framework
IIP Platinum employer creating the right environment for everyone to thrive and reach their potential
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
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