What will I be doing?
As our Homeowner Account Manager, you will be the business’s main contact for owners of holiday properties that we market, managing a portfolio of around 150-200 properties located in your local region. This is a data-led, account relationship role with the core objectives of increasing bookings and revenue, maintaining quality relationships, and improving the quality of our portfolio.
As part of your everyday role, you’re likely to be involved in the following:
1. Increasing the number of bookings and revenue for each of your properties
2. Ensuring each property in your portfolio is shown in its best possible light on our website while being a true and fair representation of the property
3. Analysing ongoing booking performance, and adjusting pricing strategies accordingly
4. Communicating confidently and effectively with owners on holiday letting aspects, including recommendations to owners on upgrading and updating properties
5. Organising regular owner communications, visits, and contact days
6. Resolving challenges and difficult situations confidently. Identifying properties not meeting quality requirements and recommending actions
7. Working closely with the New Business, Customer Service and Managed Services teams
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
8. Customer service skills and account management experience
9. Results-driven and motivated to exceed targets
10. Outstanding communication and influencing skills
11. Good IT, numeracy and literacy skills
12. Property knowledge and good geographical knowledge of the area you are aligned to
13. Proactive problem solver and able to work on your own initiative
14. Excellent time management
15. Full driving licence
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
16. 25 days’ paid holidays plus bank holidays
17. A special day off for your or a loved one’s birthday
18. £500 paid towards a holiday of your choice
19. A paid day to volunteer with a charity close to your heart
20. A friends and family discount scheme
21. Life assurance for your peace of mind
22. Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
23. Exciting social events, including our famous Christmas parties!