Senior Advisor, Product Reviews
London, Bracknell, Glasgow - Onsite Full Time
Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer
Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Product Reviews on our Corporate Comms Team in the UK.
What You’ll Achieve:
This Senior Advisor role is a pivotal position supporting Dell’s Client Solutions Group, responsible for shaping and driving product reviews across key European markets for strategic lines of business. The role combines strategic planning, cross-functional collaboration, and hands-on execution to ensure our products are positioned for success in a rapidly evolving technology landscape.
You will partner with global and regional PR/reviews leads to define and execute a comprehensive reviews strategy, ensuring alignment across internal teams and external stakeholders. From selecting configurations and ordering units for reviews to cultivating media relationships and amplifying product reviews, you’ll play a critical role in driving awareness, credibility, and feedback that informs future product innovation.
You Will:
1. Develop and Execute Strategy: Help define the reviews strategy and prioritize key products and reviewers in collaboration with global and regional communications teams and business stakeholders
2. Media and Reviewer Relations: Build and maintain strong relationships with media outlets and tech influencers across UK, France and Germany – working with regional PR leads, as appropriate, and providing strategic counsel – spanning tech, business, lifestyle, and emerging platforms.
3. Product Readiness: Partner with internal teams to ensure reviewers receive high-quality, fully prepared products on time, while troubleshooting and resolving any issues that arise. This includes taking product and configuration advice from US-based counterparts and adapting and adjusting to optimize for what works best in key European markets.
4. Amplify Reviews: Collaborate with marketing teams to leverage positive reviews for external promotion and ensure insights are shared with cross-functional teams to inform future product improvements.
5. Competitive Intelligence: Deeply understand the product landscape, including key competitors, to provide strategic insights and recommendations to executive stakeholders.
6. Stakeholder Communication: Act as a trusted advisor and subject matter expert, keeping all key stakeholders informed and aligned in a fast-paced, dynamic environment.
Essential Requirements:
7. Extensive experience in journalism, public relations, or communications, with a strong preference for candidates with IT industry experience
8. Deep understanding of consumer technology products and services, with basic technical knowledge including familiarity of hardware, software, and troubleshooting
9. Proven ability to build and manage media relationships, including with tech press, business press, and influencers
10. Exceptional writing, editing, and presentation skills, with a knack for simplifying complex topics.
Desirable Requirements
11. A degree in Communications, Public Relations, Journalism, Business, Marketing, or a related field