Payments Associate Location - London (HEX) Contract Length: 6 months Hybrid Are you passionate about delivering exceptional customer service? Do you have a background in commercial payments or payment investigations? If so, we have an exciting opportunity for you to join our dynamic Customer Services Team within the Operations Department as a Payments Associate. About the Role: As a Payments Associate, you will play a pivotal role in ensuring that our corporate customers receive a first-class level of service while managing a diverse range of payment-related inquiries. You will act as a central point of contact not only for our customers but also for internal stakeholders, including Front and Middle Office Teams, as well as other back-office teams. Key Responsibilities: In this role, your primary responsibilities will include: Conducting thorough investigations into account and payment issues, including claims of non-receipt, application difficulties, and referrals related to sanctions and fraud. Reviewing outstanding Nostro Breaks and determining appropriate next steps to ensure their timely resolution. Executing daily Cash Pooling operations for our customers across the EMEA region. Processing various retail banking products such as cheque payments, standing orders, direct debits, and BACS transactions. Producing audit letters on behalf of our customers. Managing tasks related to RMA Administration. Participating i...