Operations Manager
Location: Crewe, Cheshire
Salary: £45,000
Hours: Thursday, Friday, Saturday & Sunday. (8am – 7pm)
A top 20 national security provider is looking to appoint a talented people manager to oversee their delivery of mobile Vehicle patrol services. This is a key role in the effective management of mobile teams and services. You will be integral to the success of this business as you ensure a smooth delivery of services across the region.
The role will focus on leading a team responsible for mobile vehicle patrols and alarm response.
Applicants should meet the following criteria:
* Prior experience leading a team
* Prior security industry experience is not essential if you have experience leading teams in the transport, logistics or similar industry.
* Strong operational leadership capability
* Process driven
* Adept at building relationships with front-line staff
Responsibilities:
* Leadership of a small team
* Operational planning
* Vehicle management
* Planning routes
* Implementation of processes and procedures
* Strive to improve service delivery in line with client SLA’s / KPI’s
* Overseeing the effective Scheduling of staff
* Forward planning of staff rota’s
* Ensure a robust process in covering blow outs and staff absences
* Assist with the recruitment and interviewing of staff
* Co-ordinate staff inductions and training
* Collate and administer annual leave requests
* Respond effectively to additional staffing requests
* Regularly updating the company scheduling system
* Respond to situations in a professional manner
* Attend client meetings
* Communicate effectively with site managers