The practice receptionists have the privilege of being the first point of contact for patients and other services and clinicians contacting the practice. Excellent written and spoken communication skills are key to deal with any request in the most appropriate and timely manner. Experience would be ideal, but either way, you will be part of an experienced and supportive team, and ongoing training is regularly provided.
Main duties of the job
Main Duties of the Role
Our practice receptionists are responsible for undertaking a wide range of administrative and reception duties, including providing general support to the clinical multidisciplinary team. Duties include, but are not limited to, greeting and signposting patients to the appropriate healthcare professional or service (care navigation), patient registration, booking appointments, processing information (electronic and hard copy), and assisting patients as required. You will act as the central point of contact for patients, distribute information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Dynamic, friendly, fast-paced training practice with a supportive admin and clinical team, with its main site in Pencoed and a branch surgery in Llanharan.
Job responsibilities
The main duties of the role are as follows:
1. Process and signpost patients to the appropriate healthcare professional depending on the presenting condition.
2. Answer incoming phone calls, transfer calls, or deal with requests appropriately.
3. Process patient requests for appointments.
4. Process repeat prescription requests.
5. Initiate contact with and respond to requests from patients, team members, and external agencies.
6. Enter read-code data into the clinical database.
7. Photocopy documentation as required.
8. Data entry of new and temporary registrations and relevant patient information.
9. Input data into patients' healthcare records as necessary.
10. Scan patient-related documentation and attach scanned documents to patients' healthcare records.
11. Direct requests for information, e.g., SAR, insurance/solicitors letters, and DVLA forms, to the administrative team.
12. Manage all queries efficiently.
13. Carry out system searches as requested.
14. Complete opening and closing procedures in accordance with the duty rota.
15. Maintain a clean, tidy, effective working area at all times.
16. Monitor and maintain the reception area and noticeboards.
17. Support all clinical staff with general tasks as requested.
Person Specification
Experience
* Experience of working with the general public.
* Experience of working in a healthcare setting, particularly in primary care.
Qualifications
* Educated to GCSE level or equivalent.
* Active signposting/care navigator training qualification, healthcare qualification (level 2) or working towards gaining an equivalent level, customer service qualification (NVQ or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to screen for any previous criminal convictions.
Depending on experience, salary is available upon request.
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