Overview
FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are entering an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.
Finding the fearless
To stay ambitious, we are looking for a Floor Manager to join our team at the newly opened store in Peterborough.
Job Description
The opportunity
As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for fashion and for delivering a world class client experience. You will coach and develop, you will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
* Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
* Passionate about the industry and trends
* Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
* Pro-actively engage with clients to develop customer loyalty
* Contact clients with information on new ranges, products and instore events
* Own the planning and delivery of in-store events in conjunction with the store and brands
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
* Support with stock counts and other operational duties
* Be a Brand Expert through positive promotion of product and company image at all times
* Support the store management team
* Perform as a team player, participating in all activities to contribute to the store objectives
* Ensure compliance with all policies and procedures
* Champion our company culture and values
Qualifications
The Requirements
* Experience within luxury or premium retail at a management level
* Vast knowledge and passion of luxury retail including building brand relationships
* A background managing a team of managers
* Proven track record of internal progression and development
* Must be able to work well under pressure and to strict deadlines
* Able to work a flexible schedule based on the company needs
The person
* Demonstrates a high level of personal energy
* Confident, assertive and personable
* Positive and enthusiastic with a can do attitude
* Great communication skills
* Self-driven to upskill and learn
* Resilient and resourceful
* A natural coach and leader
Additional Information
The Rewards
* Basic salary £33,722 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Product and brand training from the worlds top beauty brands
* Monthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 40% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands
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