Reward Consultant (Benefits & Recognition)
12 – 15-month Fixed Term Maternity Cover
Hatfield
About the role
You’ll be part of a friendly, collaborative International Reward team where no two weeks look the same. You’ll combine hands‑on delivery with stakeholder partnering — balancing annual “big moments” (like our benefits window) with year‑round engagement and continuous improvement. The role has real variety: shaping communications, running webinars, solving benefit and pension queries, and keeping global recognition running smoothly.
What you’ll do
- Co‑deliver the annual flex benefits window for about 4,000 employees, including scheme/benefit design support, system review and testing, preparing employee literature, planning benefit fairs, hosting webinars and issuing communications.
- Drive year‑round benefits engagement through promotional events and campaigns (e.g., wellbeing initiatives such as flu vouchers).
- Act as an escalation point for benefits and pension queries, liaising with external suppliers to resolve issues quickly and effectively.
- Manage monthly operational calls with the pension provider and payroll team, addressing contribution queries and ensuring accurate administration.
- Run the Pension Tapered Annual Allowance selection window for high earners – launching communications, coordinating with the platform provider and payroll, and ensuring requests are actioned correctly.
- Create and maintain content for the Quarterly Pension Newsletter and keep intranet pages up to date for all benefit‑related topics.
- Support business change activity by mapping benefits for TUPE in/out processes and responding to wider presentation requests (Management Induction, Early Careers, TUPE).
- Help drive actions from the bi‑annual Pension Governance Committee, supporting oversight and continuous improvement of the UK pension scheme.
- Serve as part of the international support team, acting as an escalation point for global recognition queries and working with the platform provider to resolve issues.
- Take part in weekly service calls with the platform provider to stay aligned on operational topics and service performance.
- Collaborate with Reward colleagues to implement and communicate programme updates and improvements.
- Produce the quarterly allocation file for manager recognition budgets (using Excel) in line with programme rules.
- Compile, manipulate and format detailed employee data from multiple sources into required Excel templates.
- Participate in a rota to manage the shared mailbox and respond to help‑desk queries across Reward topics, ensuring a timely and high‑quality service.
- Contribute to building Reward capability across HR and the business through advice, guidance and knowledge sharing.
What you’ll need
- Demonstrable experience in a Reward specialism at a comparable level or a strong grounding from an HR generalist role working closely with Reward processes.
- Experience leading annual employee benefit renewal cycles through a benefits platform, including robust testing and managing third‑party suppliers to deliver strong service.
- Experience with Benifex OneHub is an advantage.
- Solid understanding of UK DC pension schemes, including Government rules around Tapered Annual Pension Allowance.
Skills & behaviours
- Strong numerical and problem‑solving skills, with excellent Excel and PowerPoint capability (confident manipulating and interpreting data).
- Strong planning and organisation skills to deliver projects to agreed timescales, especially during high‑volume periods.
- Confident communicator, able to engage people at all levels and present via webinars, face‑to‑face sessions and training.
- Adaptable and positive, able to juggle changing priorities while meeting key HR and business deadlines.
- A collaborative, inquisitive mindset — someone who enjoys improving how things are done.
- International team experience and knowledge of European benefits are a plus.
