Job Title: Despatch Manager
Location: Capel, Surrey
Reports To: Operations Manager
Type: Full-time
Role Overview
We are looking for a driven, hands-on Despatch Manager to take the lead in our busy warehouse. You'll be the driving force behind getting customer orders prepared, packed, and shipped accurately and on time — every time. In this fast-paced eCommerce environment, you'll need sharp organisational skills, a problem-solving mindset, and the ability to inspire your team to deliver their very best.
Key Responsibilities
* Take full ownership of daily despatch operations, ensuring orders flow smoothly from warehouse to customer without delay.
* Oversee and optimise order preparation, packing, and shipping to consistently hit — and exceed — customer delivery deadlines.
* Strategically allocate workloads, driving team efficiency and maintaining exceptional accuracy standards.
* Maximise pallet configurations and space usage in line with courier and carrier requirements to reduce costs and improve turnaround times.
* Champion quality control at every stage to minimise errors, damages, and returns.
* Lead, coach, and inspire the despatch team to deliver peak performance in a fast-paced eCommerce environment.
Experience & Skills
* Proven track record in despatch or warehouse leadership within a fast-paced eCommerce or distribution environment.
* Strong knowledge of pallet sizes, load optimisation, and despatch best practices for both parcels and pallets.
* Hands-on experience working with parcel couriers, pallet networks, and overnight delivery services.
* Confident in using warehouse management systems (WMS) and courier booking platforms.
* Exceptional organisational skills with the ability to juggle multiple priorities under tight deadlines.
* Sharp attention to detail to ensure accuracy, compliance, and quality at all times.
* Natural leader with the ability to coach, motivate, and get the best out of a team.
* Problem-solver with a proactive, can-do approach to overcoming operational challenges.
Job Type: Full-time
Pay: From £33,000.00 per year
Work Location: In person