Job Opportunity: Depot Supervisor Location: Chepstow Salary: £36,346.17 per annum Hours: 42.5 hours per week, working 8.25 hours per day. The role follows a rotating shift pattern of Monday-Friday for two weeks, followed by Tuesday-Saturday on the third week. Our client is looking for a dedicated Depot Supervisor to oversee and manage all aspects of their satellite delivery function at their depot in Chepstow. You will play a key role in ensuring efficient delivery scheduling, allocation of loads, and maintaining high performance in line with customer service targets. Key Responsibilities: Manage and schedule deliveries, allocate loads, and monitor delivery performance to ensure efficient and timely service. Oversee resource allocation to ensure deliveries are dispatched on time and cost-effectively, meeting budgetary targets. Monitor driver performance throughout the day and take proactive action to meet delivery targets. Address and resolve customer queries related to failed deliveries in a professional and timely manner. Maintain a high service level, aiming for above 99.5% attributable service level. Ensure full compliance with hand-held terminal usage, start time, and 3-hour delivery adherence. Manage first-stage disciplinary situations as necessary. Maintain accurate records on the Drive system and provide reporting on key performance indicators to senior management. Promote company core values and ensure effective communication of expectations to all staff. Requirements: Knowledge: Understanding of industry legislation, including tachograph and driving hours regulations. Extensive experience in transport operations and legal responsibilities. Basic awareness of health and safety legislation. Skills: Strong PC literacy, particularly with Microsoft Excel. Clamp/fork truck license (advantageous). Ability to work under pressure in a fast-paced environment. Strong leadership and people management skills. Excellent verbal and written communication skills. Experience: Experience leading a small team (advantageous). Experience in a customer-focused environment. Supervisory or management experience in a multi-drop environment is preferred. An O License would be desirable. If you have the experience and drive to lead a team and ensure smooth operations in a fast-paced delivery environment, we would love to hear from you.