Three Retail Customer Advisor
Location: 16 Grand Arcade, Cambridge, United Kingdom, CB2 3BJ
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards while hitting sales targets together as a team.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Benefits
* Competitive pay and bonuses.
* Up to 31 days off plus 2 bank holidays.
* Personalised benefits including discounts, vouchers, pension plan and more.
* Learning and development tools.
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
Equal Opportunities and Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and employee‑led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. For example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology. Please contact your recruiter directly or email jobs@three.co.uk for guidance.
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