Havas Faze is a bold and creative agency within the Havas Health & You network, specializing in patient recruitment for clinical trials. With offices in London and New York, we tackle some of the toughest challenges in healthcare communications using unapologetic creativity that resonates in the real world. Our work is grounded in authenticity, insight, and a deep understanding of patient needs—helping clinical trials stand out and succeed where it matters most.
Please note that this role is based in our Kings Cross office, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.
The role of Account Director will see you take ownership of your accounts, with a focus on client satisfaction, business development, profitability and staff performance. As an Account Director, you will ensure that your clients receive the highest individual attention and that we deliver projects on time, on budget and on brief. You will lead the consultation on key strategic communication ensuring contextual suitability, exceptional creative work and industry-first innovation and quality in all campaigns. You will lead and inspire your team in their professional and personal development.
What you’ll be doing:
Build meaningful and trusting relationships with your clients ensuring you position Faze as their strategic partner.
Immerse yourself in your client’s business and industry in order to be best placed to deliver quality campaigns and lead your team by example.
Be instrumental in shaping the strategy and judging creative concepts in relevance to the original brief.
Taking a proactive approach to identifying and initiating business opportunities with new and existing clients.
Take ownership for the management of your team, leading by example and supporting their individual needs.
Manage the wider production team; ensuring your team work cohesively to ensure that work is managed accurately in terms of timescales and budgets.
You will be responsible for the financial health of your accounts, proactively identifying and resolving any issues and escalating when appropriate.
What we’d like to see from you:
5 + years’ experience in Account Management gained in an agency environment
Line management experience
Experience or at least working on more strategic projects
Expertise in leading large client budgets
Pitch experience
What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
You can also expect a whole host of benefits, including:
Hybrid Working – 3 days in the office (flexible working options are available for in-office days)
Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
Option to buy, carry or sell holidays
Early Friday finish throughout the year
Seasonal working hours
Enhanced family leave, pay and return to work benefit scheme
Extensive L&D support
Sabbatical opportunities
Season ticket interest free loans for travel
Cycle to work scheme
Life insurance (4x salary)
Company pension scheme
Fully compensated company events
Volunteer days
Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
+Medicash healthcare benefit
24/7 access to a free, confidential and independent Employee Assistance Programme
Get in touch to find out how we can make an impact that matters together.