The main purpose of the role is to ensure the Underwriter's and the Review, Booking and Funding team are working in accordance with UK policy rules and regulatory requirements, whilst maintaining Service Level Adherence targets. Supporting the development of both teams from an individual and a business growth perspective. PRINCIPAL ACCOUNTABILITIES: • In conjunction with the Compliance Team, undertake statistically representative sampling (proposal reviews) of deals paid out • Manage Underwriters to ensure they are underwriting company proposals in accordance with credit policy rules, retail portfolio quality and service level adherence targets • Pre-emptively reviews Underwriting work queues in accordance with agreed work queue status review targets; takes appropriate action to ensure team and individual • Underwriter adherence to (time bound) service level agreement and service level intention targets • Acts as escalation point for inbound dealer and Account Manager enquiry calls in the event they cannot be resolved by Underwriters • Ensures Credit Director is aware of potential issues associated with proposal backlog • Works with IT resource(s) and the IT vendor to develop business rules that underpin the Proposal Management System (Genus) work queues • ensures Underwriters are sufficiently trained in the use of the Proposal Management System (Genus) and supporting business process • Works with the Management Information System Coordinator to develop department specific management information reports (content, format, frequency, distribution, timeframes) as and when required. • Undertake testing and tuning of the retail and commercial scorecards • Adhere to formal UK and regulatory processes and policies, including, but not limited to: KYC, AML, CONC, Affordability, Mental capacity and Vulnerability. • Review SLA adherence and performance reports (in conjunction with Credit Director) • When required, answers inbound dealer and Account Manager Enquiry calls. IT Skills Profile: • Excel; Intermediary level • Word: Intermediary level • PowerPoint: Intermediary level • Proposal Management System • Workflow management • Some practical experience in IT systems requirements gathering and documentation • Knowledge of Google Suite is advantageous KNOWLEDGE, EXPERIENCE, QUALIFICATIONS: • 3 years' experience in an equivalent role in financial services • Experience in the automotive or consumer finance industry is a plus • Practical experience with scorecard design and testing • Understands the commercial and risk implications associated with timely and accurate credit/ lending decisions, dealer satisfaction and compliance levels; is able to balance them to dealer and regulatory agency satisfaction