Aftersales Manager
Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm
Location: Bovingdon
Salary: £35,000 - £50,000
Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly.
This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence.
What you'll be doing
Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries.
Arrange MOTs and manage service, warranty, and MOT reminders.
Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs.
Provide professional, confident communication with customers via phone, email, and in person.
Maintain accurate records, raise and invoice job sheets, and support general department admin.
Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion.
Support day-to-day workshop coordination, including assisting technicians and apprentices.
Promote the department's expertise to customers and ensure a premium experience.What we're looking for
Essential
Previous experience with prestige or premium vehicle brands.
Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison.
Excellent customer service and communication skills.
Strong organisational skills and attention to detail.
Proficient in Microsoft Office, dealer management systems.
Full UK driving licence.Desirable
Experience producing vehicle condition reports.
Knowledge of diagnostics or fault reporting.
Workshop or team coordination experience, supporting apprentices.
Manufacturer-specific training in aftersales.Why this role?
This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support