Business Unit: COO – Technology Operations
Salary range:£28,800 to £36,000 - Per AnnumDOE
Location:Hybrid - Occasional travel to Glasgow and Newcastle hub when required.
Contract type:Permanent
Our Team
We have a fantastic opportunity for a Application Support Engineer to join our ever-evolving Application Operations team. The role is within the Platform as a Service unit (Technology Operations), to help to protect, operate and transform the information technology infrastructure, configurations, applications and data that deliver IT services to both customers and colleagues.
What you’ll be doing
* Working on resolving incidents & work with team members across IT to reach a timely resolution.
* Showing technical expertise for the reduction of repeat incidents and resolutions to avoid re-occurrence.
* Covering a range of hours to support some of the banks key systems & batches between 07:00 to 17:30.
* Carrying out technical change within the team for BAU & key projects & striving to reduce critical or major security vulnerabilities for our assets. Due to the nature of some of the applications, some of these changes are on evenings or weekends.
* Adapting to change as the role of the team evolves there will be a need to learn new skills & technologies.
* Being pro‑active on team integration and learning across all of the IT estate – whether that be on premise (Glasgow, Gosforth, Doxford) or cloud support.
* Taking an active role to support & get involved in discussions in area of specialism, when assessing the impact of new initiatives, work requests and the support of existing services.
* A key team player displaying outstanding behaviours acting as a role model for your colleagues.
* Conduct system health checks, performance monitoring, and troubleshooting of IIS‑based applications to ensure smooth operation.
* Supporting the Application Operations Technology Manager & Lead Engineers in identifying emerging industry and technology trends & training needs.
* Managing stakeholders effectively, ensuring that they are kept appropriately informed and consulted at all times.
* Supporting audit findings and payment attestation submissions.
* Representing the team at key forums such as Service Design Workshop (SDW), Major Change Board (MCAB) and may be required to attend Technical Design Authority (TDA).
We need you to have
* Excellent communication skills & able to communicate well both verbally and with writing skills to all stakeholders.
* In depth knowledge of Windows Operating Systems.
* Knowledge and experience of ITIL service management framework with a focus on incident and change management.
* A desire to continually develop yourself & be prepared to step outside of your comfort zone.
* Troubleshoot system integration and performance issues across both client and server‑side components.
* Perform in‑depth analysis of logs, error messages, and system configurations to identify root causes of application failures.
* Liaise with third‑party vendors for issue resolution, including escalating critical issues, managing vendor relationships, and ensuring timely resolution.
* Conduct system health checks, performance monitoring, and troubleshooting to ensure optimal performance of applications.
* Implement and manage application patches, updates, and configurations as part of application lifecycle management.
* Technical knowledge of Windows Servers, including configuration, troubleshooting, and administration.
* Experience with application monitoring tools and systems diagnostics (e.g., event logs, performance monitoring).
Red Hot Rewards
* 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
* Private medical insurance.
* A highly competitive pension to help you build a strong foundation for retirement.
* Access to an annual performance‑related bonus.
* Training and development to help you progress your career.
* A great selection of additional benefits through our flexible benefits scheme.
* Life assurance to provide peace of mind for you and your loved ones.
* Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose: Banking – but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun‑filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full‑service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team: careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer. If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we’ll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
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