Role: Account Executive
Location: Chelmsford
Department: Buyer Services
Salary: £30,000 - £35,000
At Aston Barclay, people are at the heart of everything we do. We’re looking for friendly, confident, and motivated individuals to join our Buyer Services Team in Chelmsford.
This is an ideal entry-level opportunity for someone with previous experience in customer service, hospitality, retail, or another customer-facing role who is looking to move into a professional office-based, Monday-to-Friday position.
The Role
As an Account Executive within the Buyer Services team, you’ll spend your time speaking to our vehicle buyers, building rapport, answering queries, and encouraging engagement with our auctions and online services.
This role is heavily focused on telephone-based customer service and outbound engagement, making it perfect for someone who enjoys talking to people and delivering a great customer experience.
You’ll be supported by an experienced team and given full training, so while previous automotive or remarketing experience would be advantageous, it is not essential.
What You’ll Be Doing
You will make regular inbound and outbound calls to buyers, building positive relationships and acting as a key point of contact. You will support buyers with auction attendance, registrations, and general queries, ensuring they feel confident and informed.
You will encourage buyer participation through telephone engagement, including promoting upcoming auctions, online bidding, and proxy bids. You will provide post-sale support and follow-up to ensure a smooth customer journey, updating systems accurately and supporting basic reporting and administration.
You will work closely with colleagues across Buyer Services, Sales, and Operations to deliver a consistent and high-quality service.
What We’re Looking For
This role suits someone who is confident on the phone, enjoys helping people, and takes pride in delivering excellent service.
We’re looking for candidates who have experience in customer service or hospitality, such as retail, call centres, hotels, bars, restaurants, or front-of-house roles. You should be a strong communicator with a friendly and professional telephone manner.
You should be organised, reliable, and comfortable managing multiple conversations and tasks. You should be happy working in a fast-paced environment while always putting the customer first. Basic IT skills and confidence using systems and databases are essential. Experience in sales or account management is helpful but not required.
Why Join Aston Barclay
You’ll join a market-leading automotive remarketing business with a strong reputation and supportive culture. You’ll receive full training and development to help you succeed in the role. You’ll benefit from clear progression opportunities within Buyer Services and the wider business.
The role offers a competitive salary of £30,000 to £35,000 depending on experience, alongside company benefits and a stable Monday-to-Friday working pattern.
If you’re looking to take your first step into a professional customer-facing office role and enjoy speaking to people every day, we’d love to hear from you. Apply now and start your journey with Aston Barclay.