Purpose of Post:
* To construct, control and facilitate the provision of a high quality after sales service to the Wrights customer base and be instrumental in Wrightbus becoming established as the preferred supplier of bus products.
Key Tasks:
* Management and ongoing development of aftersales service support.
* Act as the interface between Wrightbus and the customer.
* Delivery of high-quality technical support service to our customer base and ensure that all tech-nical (and parts) issues are dealt with in a timely and professional manner.
* Ensure that all vehicle availability targets are met, and that vehicle downtime is kept to industry minimum levels.
* Manage all manufacturer warranty and campaign claims that are processed within the correct timescale.
* Continuous analysis of system data and field service issues collected from in service customer vehicles and feedback of key product issues to Product Development.
* Support Product Development regarding the ongoing refinement of vehicle parameters, capabili-ties, and customer intentions for vehicles.
* Implement the required support mechanisms for new products and technologies.
* Compile and issue a daily VOR status report for our key customers as well as manage the daily tasks undertaken by our Mobile Support Engineers.
* Liaise with Tier 1 suppliers to ensure vehicles are repaired in a timely manner.
* To undertake any other duties as required.
General Role Expectations:
* This job description provides guidelines for the Regional Service Manager and may evolve in line with organisational needs and changes. Wrightbus is committed to equality of opportunity and merit-based selection, fostering an environment where diversity and inclusion are valued. The RSM as a leader within our organisation will also be required to:
* Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
* Essential Criteria:
* NVQ Level 3/City and Guilds parts, 1, 2, and 3 in Vehicle Engineering or equivalent. OR at least 5 years experience in a similar role in bus or automotive industry.
* GCSE Grade C or above in English and Maths (or equivalent).
* Experienced in the bus industry with a sound knowledge of bus engineering. Proven experience in managing field-based staff / contractors.
* Knowledge in organising / coordinating cam-paign reworks. Experience in compiling and submitting reports.
* Experience in meeting with customers / project partners. Extensive experience in providing technical training to customer representatives, on either a formal or informal basis.
* Body and Chassis experience, Electrical experience and ability to read electrical drawings / node schedules ect.
* Multiplex, Xentry, Wabco systems experience.
* Ability to meet and exceed targets in all areas of the business including productivity, quality, revenue, cost etc.
* Strong technical background with the ability to diagnose and repair faults efficiently and effectively.
* Excellent people management skills. Strong communication skills.
Desirable Criteria:
* HND / HNC or equivalent in Motor Vehicle Management.
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