Job Title: Compliance & Client On-Boarding Administrator
Salary: £30,000
Location: St Albans
Hours: 9am – 5pm, Monday to Friday
Contract: Permanent
Overview
This role supports the business by delivering a consistent, high-quality client experience and ensuring all compliance processes are followed. You will manage file openings/closings for all matters and handle new enquiries for the Property and Private Client teams.
Key Responsibilities
Complete client onboarding, including ID checks, AML searches, sanctions checks, conflict checks, and data entry.
Produce and send client care letters and Terms of Service.
Retrieve existing documents (wills/deeds) where required.
Open and close electronic/physical files within agreed timescales.
Maintain accurate client and contact databases.
Handle new enquiries across multiple channels and complete enquiry forms.
Respond promptly to internal and external queries.
Provide administrative support to the Private Client team and wider business.
Deliver a professional, consistent client experience at all times.
Key Skills & Experience
Strong attention to detail and ability to work to deadlines.
Excellent communication and organisational skills.
Confident discussing ID requirements with clients.
IT-proficient and comfortable with multiple systems.
Previous legal admin, secretarial, or office experience essential.
Experience with practice management systems desirable.
Understanding of legal compliance processes is an advantage.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data