Who We're Looking For
The 3rd Line Security Analyst will be responsible for resolving escalated security incidents, managing breaches, performing threat hunting and utilising threat intelligence to inform operational workloads. Working with security engineering and the wider security practice, the 3 rd Line Analyst will provide support to our customers to help discover, prioritise and resolve risks to their security posture.
Typical tasks will include triage and remediation of SIEM incidents and alerts, security posture management, documenting customer's infrastructure/assets, threat hunting and threat intelligence. You will work closely with the Service Delivery team to ensure customer security issues are dealt with effectively and to a high level of customer satisfaction.
Exceptional technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail.
What You'll Be Delivering
* Perform forensic analysis, triage security incidents, and apply proactive remediation.
* Proactive monitoring and threat hunting.
* Proactive threat intelligence and research.
* Provide technical support and guidance for 1 st & 2nd Line SOC Security Analysts and Service Delivery team including out of hours escalations (typically 1 in every 4 weeks, but may be subject to change to cover annual leave/sickness etc).
* Ownership of security incidents and breaches, as well as escalated issues from 1st & 2nd Line SOC Analysts through to resolution.
* Documenting and articulating issues ready for escalation to the SOC Management and Engineering teams.
* Participate in out-of-hours rota to provide an escalation path to 4x4 shift workers.
* Work closely with the Service Desk team for security related escalations.
* Provide feedback and be part of the continuous improvement program.
* Ensure excellent customer satisfaction is achieved.
* Manage customer complaints through to resolution.
* Assist the Service Delivery team with creation and delivery of customer facing reports.
* Play an active role in maturing SOC processes.
* Be accountable for the timely response and progression of incoming requests.
We think you'll be successful in this role if you have some of the following
* Previous SOC experience essential.
* Advanced knowledge and experience with Microsoft Entra, Microsoft Defender for Cloud, Microsoft Defender XDR suite, and Microsoft Intune.
* Advanced knowledge and experience with Microsoft Windows Server and Client operating systems. Linux experience is a bonus.
* Advanced knowledge and experience in networking products and frameworks, such as firewalls, switches, wireless infrastructure, WAF, application gateways and the OSI 7-layer model.
* Advanced knowledge of Kusto Query Language and PowerShell scripting languages required.
* Excellent technical document writing experience (network and traffic flow diagrams, playbook documentation).
* Relevant industry certifications.
* Self-motivated, and organised.
* Ability to cope under pressure and prioritise work accordingly.
* Ability to work to customer and internal deadlines.
What We'll Offer In Return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
* To work at a 3* World Class Best Company
* Flexibility over where you work with our Winning from Anywhere approach
* 25 days holiday
* Home working allowance paid monthly
* Winning from Anywhere allowance to help your set up at home
* 24/7 GP at hand
* Immediate 24/7 access to an Employee Assistance Programme
* We'll support you when you're not well with our Company sick pay scheme
* Private health insurance after a successful year's service
* Enhanced parental pay and leave, supporting you with those precious life moments
* Access to the Perkbox platform to help make your money go further
* Cyclescheme
* Electric car scheme
* And many more
About Us
We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.
But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.
Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.
And we're proud to say we're a carbon-neutral organisation.
As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.
Do you want to join our journey? Are you our next member of #TeamTransparity?