Salary: Up to £29,000 (D.O.E)
Location: Vet4Life, Teddington
Job Type: Permanent, Full-time
Hours: 40 hours per week
Shifts: 9 week rolling rota. Working 8 hour shifts between the hours of 7.30am - 7.30pm including a share of weekends with lieu days given post weekend days worked
We are currently seeking a new Client Care Lead to join our fantastic team here at Vet4Life
This is a rare opportunity to lead in client care across three high-performing, well-established practices. Our teams pride themselves on delivering exceptional client care and consistently high clinical standards.
Vet4Life is a modern, well-established first-opinion small animal practice, located on the Surrey/London border. We're within walking distance of the Southwestern train line, making London easily accessible. With three sites across Surbiton, Teddington, and Shepperton, we are proud to be RCVS-accredited with three outstanding awards in Client Service.
We are committed to providing an environment where our team can thrive. We encourage and support professional development with well-funded CPD and career progression opportunities. Above all, we believe that providing the best care for our clients and their pets starts with ensuring our team has the tools, resources, and supportive environment they need to excel.
Work–life balance is very important to us, and our carefully structured rota is designed with this in mind. Outside of work, our team enjoys regular social activities, from quiz nights to seasonal events such as Easter egg hunts, Halloween parties and summer and Christmas celebrations.
We are a growing company with lots of potential for career progression, and opportunities for you to use and develop management skills.
Roles and Responsibilities
* Lead by example in line with our 5 principles and be instrumental in creating excellent working relationships; ensuring a pleasant and professional manner is always maintained with members of the team, company, clients etc. to maintain our positive culture.
* Lead your team so they are engaged in their work & want the organisation to be successful.
* Carry out 1-1's and appraisals, developing team members with constructive targets.
* Assist with the discreet management of performance related issues by reporting any concerns directly to the CCM and providing support where necessary.
* Assist with recruitment.
* Provide training and support to new hires including giving feedback/praise.
* Communicating and ensuring practice protocols are implemented and followed.
* Assist with sourcing staff or providing cover for vacant shifts as required.
* Review draft rotas to ensure enough support is in place for the team i.e. experience levels.
Required Experience
* Minimum of 1 year Veterinary experience (Desirable)
* Must have a minimum of 2 years' customer-facing role (Required)
* Must have experience leading a team (Required)
* Must be Flexible - You may be required to work at any of our clinics in Southwest London, all of which are located close to great public transport links.
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
Vet4Life is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Vet4Life, Linnaeus or the role, please contact our Talent Acquisition team at
#LI-OH1 #LI-Onsite
Salary Value: £29,000 per annum;
Salary Description: Salary up to and depending upon experience;