Salary: £26,000 - 26,000 per year Requirements: Previous experience in an IT support role. Strong customer service and communication skills. A passion for troubleshooting and variety in your work. Ability to work with both technical and non-technical users, including VIPs. Experience across hardware, O365, and Windows environments. Willingness to learn, upskill and take on new challenges. A full driving licence (hire car provided where needed). Responsibilities: Provide 1st line support with a focus on first-time fix rate. Handle phone, email and in-person support requests. Create and manage work orders through a ticketing system. Perform 1st and some 2nd line fixes before escalating when needed. Monitor tickets to ensure completion within SLA. Follow up with staff to confirm satisfaction. Gain familiarity with local and national systems to improve escalation. Support occasional overtime / weekend project work. Technologies: Hardware Support Windows Office 365 Active Directory Mobile Network TCP/IP More: We are a Huddersfield-based company seeking an IT Service Desk Technician who enjoys variety, visibility, and hands-on work. This is an excellent opportunity to build capability, earn certifications, and develop in a highly supportive environment. We offer a full-time role working 37.5 hours per week, Monday – Friday, hybrid (1 day from home), with a salary of £26,000 plus benefits, including 25 days annual leave. You will have high visibility across the organization with broad technical exposure. last updated 6 week of 2026