Service Support Administrator – Thinkways Software Technologies Pvt. Ltd.
Job Location: UK-Kent-Tunbridge Wells
Overview
VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting‑edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies.
Responsibilities
* Monitoring Service Tickets from start to completion.
* Reviewing and validating service job sheets for accuracy.
* Validating Service Reports (Job sheets) from 3rd Party Suppliers.
* Validating Warranty Status on service tickets.
* Closing Service Tickets.
* Raising customer invoices for service tickets.
* Liaising with customers – Purchase Order requirements.
* Liaising with internal technical support to validate product usage.
* Involving 3rd party suppliers regarding service levels.
* Escalating to 3rd party suppliers.
* Managing Service Ticket queries and follow-through to resolution.
* Managing invoice queries from 3rd Party suppliers.
* Supporting Account Managers on ticket volume reports for key accounts.
* Attending 3rd party and customer meetings (online), providing feedback and overviews.
* Validating labour costs, product used.
* Reviewing and validating 3rd party supplier purchase orders.
* Sense‑checking billing data reports for allocated customers.
* Platform validation – use of internal platform for vehicle/project monitoring.
* Monthly Service Billing for key accounts.
Qualifications
* A good knowledge of computer systems and a keen interest in technology.
* Excellent communication skills: verbal and written.
* Customer Service oriented.
* Detail oriented.
* Administration experience.
* Ability to prioritise and multitask.
* Proficiency in Microsoft Office 365; strong Excel skills.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support
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