Salary: £24,000 - £27,000
Location: Hybrid - Sutton Coldfield
Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)
About Us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
We are seeking a compassionate, confident and highly organised Patient Care Coordinator to join our expanding Private Mental Health Assessment Service, supporting ADHD pathways.
This is a pivotal role within a premium, patient-led service. You will be responsible for delivering a seamless, gold-standard experience from initial enquiry through to assessment, treatment and ongoing aftercare. Our private patients are often navigating complex and emotional journeys - your role is to ensure they feel informed, reassured and fully supported at every stage.
As the first point of contact for patients, clinicians, GPs and internal teams, you will act as a trusted coordinator, ensuring accuracy, efficiency and excellence across the entire pathway.
About The Role
As a Patient Care Coordinator, you will:
* Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
* Guide patients through the pathway, clearly explaining timelines, next steps and expectations
* Coordinate triage calls, diagnostic assessments and follow-up appointments
* Provide technical and administrative support during virtual consultations
* Process, quality check and distribute clinical reports using EMIS and Hero Health
* Support titration scheduling and liaise with GPs where required
* Respond to patient queries promptly, delivering clear and compassionate communication
* Proactively monitor patient journeys to prevent delays and maintain service standards
The service operates 7 days a week, 12 hours per day, therefore flexibility to work shift patterns is essential.
Essential
What You'll Need
* Experience within a healthcare, private medical, or service-led administrative role
* Exceptional communication skills with a calm, reassuring manner
* Strong organisational skills with the ability to manage multiple patients and priorities
* High attention to detail, particularly when handling sensitive patient information
* Confidence using clinical systems and IT platforms
* Professional resilience and the ability to manage emotionally sensitive conversations
Desirable
* Experience within Mental Health, ADHD or Autism services
* Previous experience working in a Private Healthcare setting
* Familiarity with EMIS Web, Hero Health or similar clinical systems
* Understanding of GDPR and Caldicott Principles
* Experience supporting virtual consultations and/or AI transcription tools
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