Change Analyst - OT / CNI
Join to apply for the Change Analyst - OT / CNI role at Sword Group. Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change for our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. Our passion is using technology to solve business problems and partner with clients to achieve their goals.
About The Role
As a Change Analyst you will support the successful adoption of new processes, systems and ways of working across complex operational and regulatory environments. Working alongside project teams, business stakeholders and operational SMEs, you will help ensure that changes are clearly understood, well communicated and effectively transitioned into the business. This role is suited to someone who enjoys bringing clarity to change, shaping structured materials, engaging with stakeholders and supporting teams through readiness and implementation.
Responsibilities
* Work closely with delivery teams to understand upcoming changes, translating them into clear communications, training materials and end‑user guidance.
* Assist with stakeholder engagement, ensuring groups are identified, informed and supported throughout the change lifecycle.
* Contribute to impact assessments, readiness checklists and transition plans, helping to prepare operational teams for go‑live and post‑implementation phases.
* Support the coordination of training sessions and the development of BAU documentation, working with SMEs to validate content and process updates.
* Reinforce governance processes and provide structured updates to stakeholders regarding progress, risks and outstanding actions.
Requirements
* Experience supporting change activity within technical, operational or regulated environments, ideally within energy, utilities or critical national infrastructure.
* Strong communication and stakeholder engagement skills, with the ability to translate complex information into clear, accessible materials.
* Ability to work collaboratively across teams, contributing to structured documentation, training content and readiness activities.
* Understanding of process change, user adoption and business readiness, combined with strong organisational and planning skills.
* Experience supporting training coordination, end‑user communications or transition management is highly beneficial.
Benefits
* Personalised career development – a customised development plan and a range of learning and development opportunities.
* Flexible working arrangements to support work‑life balance, with individual preferences considered where possible.
* Comprehensive benefits package including generous annual leave, enhanced family‑friendly benefits, pension scheme, private health and well‑being schemes, insurance, employee assistance programme, discounted cash plan and more.
Equal Opportunity Employer Statement
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnicity or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
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