The Care Co-Ordinator role requires candidates that can multi-task, have excellent communication skills, and can work well under pressure. They should be professional, polite, and attentive, whilst also being accurate and able to represent the business at a senior level, both internally and externally. The role of Field Supervisor is diverse, fast-paced, and very challenging.
The candidate for this position will, at all times, act in such a manner as to justify public trust and confidence, uphold and enhance the good standing and reputation of the profession, and serve in the best interests of individual clients. They should always be prepared, responsive, and willing to meet each challenge directly.
You will play an essential role in the company, helping to enhance the good standing and reputation of the profession. This position comes with the potential for further career development, as well as interesting and satisfying professional challenges.
Job Responsibilities
* Ensure effective day-to-day running of homecare service delivered to clients by establishing close contact with staff and regular on-site review of the Health and Social Care standards.
* Liaise with coordinators to ensure appropriate allocation of workers to meet needs of homecare clients.
* Regularly monitor staff to ensure the highest standard of care is delivered within the care at home sector.
* Establish and maintain effective relationships with clients, service users, staff, and colleagues.
* Develop and maintain good communication with clients, service users, staff, and colleagues by holding regular staff/team meetings.
* Be a champion in a specialist area, such as dementia, leadership, workforce development, or mental health.
* Ensure compliance with the company’s recruitment selection, following the Employment Compliance procedure.
* Collate data and maintain staff and service user files, ensuring confidentiality.
* Ensure compliance with SSSC Code of Practice and Health and Social Care Standards for Care at Home (Care Inspectorate).
* Conduct spot checks of service delivery and frontline staff.
* Use company computerised scheduling systems such as Coldharbour and CM2000 or similar.
* Conduct Care Plan and Risk Assessments and draw up individual Care Plans for each service user appropriate to their needs as soon as practicable following commencement of service.
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