Service Advisor £28,000 to £30,000 depending on experience Horsham, West Sussex Permanent/Full Time Working Hours: Monday to Friday (8am – 5pm) Our client, a leader in the bus and coach industry, known for engineering precision and innovation, is expanding its team. They are seeking a Customer Service Advisor with Motor industry experience to join their dynamic management team. You will play a vital role in providing excellent customer service and administrative support to clients and the internal team. As the first point of contact for customers, you will be responsible for greeting visitors, answering phone calls, scheduling appointments, and ensuring that all client inquiries and requests are handled promptly and professionally. In addition, you will assist with maintaining accurate records, coordinating with the service department, and providing general administrative assistance as required. Duties & Responsibilities: * Greet and welcome clients, vendors, and visitors in a friendly and professional manner. * Answer incoming Pre-sales and Aftersales phone calls and provide prompt assistance, addressing client inquiries and directing calls to the appropriate department or team member. * Schedule and manage appointments for vehicle repairs, maintenance, inspections, and other service requests. * Record all requests for support on the “Odoo” helpdesk web portal, documenting customers contact details, ...