ARM are
delighted to be supporting one of our clients with the recruitment of a Business Administrator on a permanent basis.
This role will Support administrative and non-technical operations across Marine, Workshop, Industrial, Parts, Sales and Marketing, and Management teams. Ensuring coordination of key account administration, operational scheduling, and commercial processes whilst maintaining compliance with customer contract requirements and internal quality standards.
What you'll be doing:
1. Schedule routine maintenance and emergency visits, coordinate engineer resources.
2. Monitor work-in-progress weekly to meet delivery commitments and maintain vehicle coordination and documentation.
3. Prepare and produce accurate invoices, quotations, and service reports within agreed timescales.
4. Maintain training matrices and ensure engineers hold current certifications for customer site access.
5. Process engineer timesheets, expenses, and allowances for approval.
6. Produce KPI reports and customer management information in accordance with contract requirements and agreed timescales.
7. Follow administrative SOPs for quoting, ordering, invoicing, returns, and document control.
8. Manage inbound enquiries, mailbox triage, and phone reception.
9. Follow administrative SOPs established by Administration Manager for quoting, ordering, invoicing, returns, and document control.
About you:
10. Key customer account experience
11. Experience scheduling engineers
12. Knowledge of HR legislation and policy (for supporting training compliance and certification tracking)
13. Computer skills (Microsoft package minimum)
14. Excellent communication skills
15. Excellent organisational skills
16. Demonstrates integrity and confidentiality at all times.
17. Professional approach and telephone manner
Disclaimer This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.