Overview
Join Accor, where life pulses with passion. Accor is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels and 10,000 restaurants and lifestyle destinations in 110 countries. The group enables career growth across hotels and other hospitality environments locally or worldwide. Hospitality is a work of heart, and the company offers exclusive benefits and recognition for daily commitment.
Job Description
Job profile
You must be happy working customer facing at all times, from morning shifts until evening work. You will be trained to provide the multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable. As a Multi Task Team Member you will deal with enquiries and room reservations made on the telephone, online or by email. Receptionists greet and welcome guests on arrival at the hotel; a warm welcome and pleasant atmosphere in the reception area help guests start their stay well. You will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Responsibilities
* Be aware of all the various departments of the Hotel and communicate effectively.
* Receptionists check guests in and out using a computerised system; familiarise yourself with the hotel’s check in/out procedures and reception computer system.
* Issue keys to guests and provide directions to accommodation; keep accurate records of guests who arrive or depart, and coordinate information with housekeeping, kitchen, maintenance, and management.
* Provide guests with information about local attractions and places of interest; offer additional services such as newspapers, taxis, storing valuables, and taking messages.
* Ensure guests receive messages and any mail promptly; direct incoming calls and assist guests with external calls.
Hotel Receptionists prepare a guest account on departure by calculating the cost of additional items (drinks, telephone calls, newspapers) and including them in the final bill. You will take payments by cash or card. Handle guest queries or complaints professionally; maintain knowledge of hotel charges and facilities. Ensure proper duty handovers and complete Guest Registration Forms to comply with applicable laws; monitor guest security and report any suspicions. Maintain awareness of Health and Safety and Fire Evacuation procedures; assist in emergencies by helping guests evacuate and contacting emergency services.
General Assistant (Multi Task role)
* Provide excellent counter and table service and knowledge of menu items.
* Maintain daily communication with the kitchen regarding orders and promotions.
* Set up and stock the designated bar as required; ensure high standards of food hygiene and safety.
* Follow till procedures and security measures; provide courteous, friendly, efficient service at all times.
* Familiarise with frequent clients and assist in attracting more business; support departmental cleaning programs; report problems to the Hotel General Manager or senior staff on duty.
* Ensure proper dress according to hotel and company standards; comply with customer care principles; assist Reception in Front Desk operations and undertake reasonable requests from management.
* Attend company training as required.
Qualifications
Personal Profile
Personal Qualities
* Be flexible to cover business needs
* Be enthusiastic, punctual and reliable
* Be adaptable
Skills / Qualities
* Strong sense of ethics; autonomous and responsible
* Ability to work independently; self-motivated and positive
* Good interpersonal, guest-oriented and service-minded skills
* Team spirit; good listening, presentation and confident speaking skills
* Fluent in English; dynamic; sales oriented; able to work under pressure
* Knowledge of hygiene, Health & Safety regulations
Special Notice
During the course of duty you may have access to confidential information requiring discretion. Flexibility in working hours is essential due to the nature of the industry.
Our Commitment To Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent.
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