Overview
We are currently recruiting on behalf of a leading UK organisation for a Customer Support Agent. This is an 8 week contract working from home with £13.19 per hour. You will be working Monday – Friday 9am – 5pm and will be expected to undergo a DBS Check.
Responsibilities
* Be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support.
* Deliver a supportive, seamless and high‑quality patient experience.
* Handle inbound queries with empathy and professionalism.
* Book clinical appointments and manage patient journeys.
* Accurately update and maintain patient records (using Salesforce).
* Escalate safeguarding or service issues as required.
* Work collaboratively within a close-knit and supportive team.
Qualifications & Skills
* Previous experience working as a Customer Service Agent or Customer Service Advisor.
* Professional, empathetic and organised with the ability to handle sensitive conversations.
* Confident with computer systems and managing confidential data.
* Excellent communication and organisational skills.
Job Information
* Job Title: Customer Service Agent
* Company: Meridian Business Support
* Location: Swindon, Wiltshire
* Salary: Competitive (£13.19 per hour)
* Contract: Temporary (8 week contract)
* Hours: Full Time (Mon–Fri, 9am–5pm)
* Posted: Sep 16, 2025
* Closes: Oct 17, 2025
* Sector: Customer Services
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