Job overview
We are looking for an enthusiastic, motivated and hard- working professional to join our Information Governance (IG) Team. You will need a high level of knowledge and understanding of data protection legislation and information governance practices, along with excellent communication and interpersonal skills. Previous experience of working with data protection legislation is essential, ideally having worked with management of Subject Access Requests and other individuals' rights requests, Data Protection Impact Assessments, breaches/complaints and audits.
We would like to recruit an individual who is dynamic and proactive, keen to learn and develop their own potential, a team player who can work on their own initiative and has the values of the Department and the Health Board at heart.
Main duties of the job
The Information Governance (IG) Assurance Officers support the Data Protection Officer, Head of IG and the IG Managers to ensure that the Health Board meets its obligations under Data Protection legislation and ensures general awareness throughout the Health Board on IG matters.
Primarily the role will focus particularly on Data Protection Impact Assessment reviews and assisting in the management of individuals’ rights requests including Subject Access Requests.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. Degree level or equivalent management experience
2. Evidence of continuous professional development
3. Data Protection professional qualification
Knowledge
Essential criteria
4. Expert knowledge and understanding in the principles of the DPA, GDPR, FOIA and NHS Code of Confidentiality, or a willingness to study for a certificated course and the ability to pass the examination
5. Expert knowledge in the areas of Caldicott, patient confidentiality, WASPI and information sharing, privacy notices, Data Protection Impact Assessments and information security, or a willingness to study for a certificated course and the ability to pass the examination
Desirable criteria
6. Knowledge of risk management processes
7. Knowledge of Health and Care Standards
Experience
Essential criteria
8. Previous information governance experience
9. Previous breach/complaint management experience
10. Previous Data Protection Impact Assessment support & approval experience
11. Previous experience of report preparation and delivery
12. Previous experience of dealing with complex and confidential issues
Desirable criteria
13. Previous information/IT security experience
14. Previous auditing experience
15. Previous project management experience
16. Previous experience of working within the NHS or other healthcare setting
17. Successful change management and negotiation experience
18. Previous experience of risk assessment
19. Experience of using Datix system
Aptitude & Abilities
Essential criteria
20. Communication and Accuracy: Ability to communicate well with all levels of staff, patients and external organisations on a face-to-face basis, electronically and over the telephone/Excellent oral, numerical and written skills
21. Analytical and Judgement Skills: Ability to make decisions in accordance with agreed departmental protocols/Ability to work to agreed timescales/Ability to analyse and interpret complex information
22. Planning and Organisational Skills – Excellent time management skills, with the ability to re-prioritise as necessary in a changing environment, meeting agreed timescales
23. Professional Development: willingness and ability to learn new facts and put them into practice
24. Microsoft skills – Word, Excel, Powerpoint, Outlook, Teams
25. Ability to work both autonomously and also as part of a team
Desirable criteria
26. Other computer skills – Database updating and web page maintenance, SharePoint
Personal Attributes and Values
Essential criteria
27. Smart appearance, combined with ability to maintain a tidy, organised workspace
28. Ability to work in a busy, sometimes stressful environment, and to deal with interruptions and changing priorities
29. Professional and confident manner
30. Self motivated, dynamic and proactive
31. Adaptable and flexible to meet any changing service needs with enthusiasm
32. Highly confidential at all times
33. Ability to deal positively with difficult situations e.g. verbal abuse from patients / staff on an occasional basis
34. Commitment to embedding excellent information governance practices into all levels of staff and the organisation as a whole
35. Ability to work effectively at home or away from agreed base but still within SBU’s estate
36. Ability to drive within SBU’s geographical area
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable