Our client, a luxury hotel group with some of the most prestigious hotels worldwide, is looking for a French-speaking Reservations Agent to join their central London’s office. In this role, you will deliver excellent service to their French and English-speaking clients regarding room reservations.
This is a permanent and hybrid opportunity working on a shift pattern basis.
Your responsibilities will include:
1. Managing and processing room reservations received via phone and email
2. Being commercially aware by finding upselling and cross-selling opportunities to increase room revenue
3. Handling overdue payments and any cancellation requests, in compliance with the company’s terms and conditions
4. Supporting other departments with administrative tasks when required
About you:
This is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in hospitality and experience dealing with reservations/bookings to join a well-established organisation with great benefits and career progression opportunities.
Profile:
5. Fluency in French and English, written and spoken
6. Previous experience in hospitality, ideally luxury hospitality
7. Previous experience dealing with reservations or bookings
8. Strong administrative and communication skills
9. Excellent attention to detail
To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.