A little bit about us: EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between. What are we looking for? We’re on the lookout for a committed and enthusiastic individual to join our central services team in Durham as a Business Support Services Trainee. This is a brilliant opportunity for someone who wants to explore different areas of business operations, build practical skills, and grow within a professional services environment. Where will you be based? This role will be primarily based in our Durham office, but we will expect you to travel and work from other offices from time to time. How many hours will you be working? This is a full-time role which is 35 hours per week. A brief overview of the role: This trainee position is designed to give you hands-on experience across several departments, including: Business Development Finance IT People & Culture Quality, Risk & Compliance You'll spend time within each team, learning about their core functions before moving towards a potential specialism at the end of the programme, based on your strengths and career interests. This is not just a ‘foot in the door’ – it’s a genuine learning opportunity where we’ll invest in your development, provided you’re equally committed to making the most of it. What will we expect from you: Support to your colleagues. To undertake your duties professionally and with the utmost skill and care. We take the view we stand and fall as a team - you will need to work both on your own and as part of a team. You’ll support each team with day-to-day tasks, projects, and ongoing business activity. Some of your responsibilities will include: Business Development Working alongside the Business Development team, you will: Assist the Marketing Manager with business development and marketing activities both firm wide and with individual legal teams. help to expand the firms marketing capabilities and support in the planning of marketing activities/campaigns by working closely with the Marketing Manager on both online and offline campaigns. Conduct research on an ad hoc basis into competitors, pricing and new markets will form an important part of your role. Support with events management and catering for internal business development meetings. Finance Working alongside the Finance team, you will: Be trained in several legal cashiering duties, including reconciliation of the firm’s bank accounts. Learn about the daily procedures, such as banking, payments in and out and production of all client billing as requested by the fee earners making sure that all client withdrawals are in accordance with the SRA Accounts Rules. Gain a full understanding and awareness of money laundering and cybercrime, always being vigilant, when verifying incoming and outgoing monies. Work closely with the cash collections and learn the process through to court action, including the importance of cash collections to a business. Assist with the maintenance of supplier records and invoice processing, including monitoring direct debits, BACS payment runs and expense claims. IT Working alongside the IT team, you will: Learn how the IT systems support the fee earners and teams in how they deliver their work to their clients Assist with the resolution of basic technical issues raised by staff, including hardware, software, and connectivity problems, under the supervision of the IT team. Support the setup and maintenance of user accounts, email configurations, and access permissions. Assist with the installation, configuration, and maintenance of laptops, printers, and mobile devices. People & Culture Working alongside the People & Culture team, you will: Train and develop in the skills and processes required for effective recruitment Support the administration of scheduling in interviews, ensuring rooms are booked and all interview tools are provided to the panel. Train and develop skills in the onboarding process for new starters Gain knowledge of the PeopleHR system understanding how to maintain accurate colleague records using the platform and producing reports as and when required. Undertake work in reviewing all policies ensuring all policies are updated and available on our internal intranet. Quality, Risk and Compliance Working alongside the Quality, Risk and Compliance team, you will: Gain insight in how the business manages risk – how to create risk registers, control risk and feed information back into Quality. Receive training in document management - maintaining the register of plans, policies and procedures for review and ensuring information is cascaded throughout the firm as necessary. Contribute to the business management system, creating interactive procedures and work instructions to enable the management system to work effectively Receive training to ensure all client on-boarding is carried out in line with SRA requirements. Gain knowledge and understanding of how to conduct file audits, trending and analysis. Train in how to use the firm’s systems to continually monitor compliance requirements and flag up any changes which need to be addressed so they can be actioned accordingly. Need to keep up to date with any regulatory or other relevant compliance changes. Work closely with the Head of QRC, the QRC Manager and the QRC Administrator A little bit about the colleague we’re looking for: We're not expecting you to be the finished article – that’s what the trainee programme is for. But we are looking for someone who: Has excellent attention to detail. Brings strong communication skills, both written and verbal. Works well both independently and as part of a team. Has the motivation and curiosity to learn and develop. Is organised, reliable, and takes pride in their work. Has a good general standard of education and a basic understanding of business support or administration (some experience is a bonus, but not essential). We’re looking for a colleague who aligns with our core values of: Cooperation - we proactively support our clients and each other. Courage - we are ambitious and think big. Excellence - we deliver excellence. Integrity - we are open and transparent. Kindness - we value people, communities, having fun and being happy. We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between. What you can expect from us: Firm wide annual bonus scheme, in addition to a competitive salary 4% Pension employer contributions offered through Standard Life 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter) Life Assurance providing your loved ones with a 3 X salary death in service benefit Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline Free annual flu injection EMG Rewards – Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants £50 Gift card on your birthday as well as a late start or early finish £50 Gift card at Christmas plus Christmas closure (subject to variation) Cycle to work scheme Salary Sacrifice Electric Car scheme Fruit and refreshments in each office If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Empowerment, Diversity and Inclusion Team & our Community Team Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics Please note - candidates who applied for this role in our previous campaign need not reapply, as those applications have already been reviewed. EMG Solicitors are an equal opportunities employer To apply for this role you must have the right to work within the UK