Service manager

Job Description

We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!


About the Role:

As Service Manager, you'll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.


Key Responsibilities:

* Lead, mentor, and support service technicians to deliver outstanding service and repairs
* Manage departmental operations, scheduling, and workload allocation
* Build and maintain strong relationships with customers
* Monitor and report on profit/loss and overall performance
* Ensure communication flows effectively between management, staff, and customers


What We’re Looking For:

1. Experience in a service manager or supervisor role (agriculture/horticulture a plus)
2. Strong understanding of machinery and repair processes