STR Controller - (Region North, Maternity Leave)
Job Overview
This role is based in Castleford, West Bromwich, or Newton Aycliffe, United Kingdom, and is a full-time position posted yesterday. The position is a 12-month maternity cover with job requisition id JR-0077145. The main responsibility is to be the regional point of contact for short-term rental customers, suppliers, and key stakeholders. You will own the short-term rental enquiry process from start to finish, ensuring maximum customer satisfaction and meeting key performance indicators.
What We Offer
* Serve as the main regional contact for Linde MH UK’s short-term rental customers and sales team.
* Develop trusted partnerships with short-term rental customers.
* Handle all enquiries and leads effectively to maximize order conversion and customer satisfaction.
* Source, plan, and administer short-term hire enquiries according to established processes.
* Collaborate with sales, workshops, asset team, and transport to meet customer expectations and business requirements.
* Organize and administer off hires, terminate agreements, conduct off hire inspections, and ensure timely equipment collection.
* Monitor and process supplier and customer invoice queries within rental control.
* Ensure all administrative tasks are current and accurate.
* Handle customer complaints or dissatisfaction following the agreed process.
Responsibilities and Qualifications
The ideal candidate will:
* Be committed to delivering excellent customer service.
* Possess commercial acumen and be able to work independently.
* Be a team player with strong relationship management skills.
* Be self-motivated, flexible, and dedicated to personal development.
* Be honest, reliable, and approachable.
* Have strong administrative, planning, organizational, and prioritization skills.
* Be an excellent communicator, adaptable, and capable of handling unexpected situations.
* Be IT literate, with a good working knowledge of SAP K1SS, Microsoft Word, and Excel preferred.
* Be numerate, literate, and able to make clear, analytical decisions.
* Follow company policies and procedures in a structured manner.
* Have the drive and determination to meet financial and operational targets.
* Be willing to learn about material handling equipment and applications.
Note: Management may assign additional duties as needed, consistent with the role and salary.
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