Join to apply for the Customer Journey Manager (12-month FTC) role at Lloyds Banking Group
JOB TITLE: Customer Journey Manager (12-month FTC)
LOCATION: Edinburgh
SALARY: £59,850 - £66,500
HOURS: Full-Time – 35 hours per week
WORKING PATTERN: Hybrid: at least two days per week in office (≈40%)
About This Opportunity
Lloyds Banking Group is embarking on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Planning, Analysis, Reporting and Cost Management lab. This role is a 12‑month secondment.
The Finance Platform is at the heart of our innovative change, providing new tools that support forecasting and management reporting. By working closely with Product Owners and cross‑functional teams, you’ll guarantee smooth integration and coordination of customer journeys.
What You’ll Be Doing
* Understand and optimise the end‑to‑end customer experience (internal and external) to keep the customer at the forefront of all journeys.
* Lead continuous improvement of the journey and orchestrate across functional boundaries to ensure journey efficiency.
* Integrate insights and knowledge from disparate data, processes, and systems relevant to the customer journey.
* Continually evaluate the journey’s efficiency from both customer and business perspectives.
* Coordinate cross‑functional alignment on journeys to ensure flawless execution.
What You’ll Need
* Experience leading with a continuous improvement mindset.
* Excellent stakeholder communication and management skills to align customer journey and product.
* Ability to translate customer requirements into product deliverables.
* Ability to integrate insights and knowledge from disparate data, processes and systems relevant to the customer journey.
* Experience understanding and optimising end‑to‑end customer experience to keep the customer at the forefront.
Additional Experience That Would Be Useful
* Strong understanding of Financial Services products and services, with expertise in the Oracle Suite.
What’s in for You
You’ll be pivotal in shaping the financial strategy and success of our business, with opportunities for continuous learning and career development within a dynamic and supportive environment.
We also offer a comprehensive benefits package, including:
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Flexible benefits such as discounted shopping
* 30 days holiday plus bank holidays
* Wellbeing initiatives and generous parental leave policies
Our Commitment to Inclusion
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We especially welcome applications from under‑represented groups. We are disability confident and will provide reasonable adjustments where needed.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Analyst
Industries
Banking
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