Location: This role is home based, but there will be an expectation to travel to schemes.
Salary: £48,000 per annum
Vacancy Type: Full Time
Closing Date: 07 May 2026
About the Role
You’ll have overall responsibility for the operational management, quality and performance of both directly managed and agency‑managed supported living services within your area.
You’ll lead and inspire teams, ensuring services are safe, compliant, financially sustainable and focused on achieving meaningful outcomes for customers. You’ll also play a critical role in developing strong partnerships with commissioners, local authorities and managing agents, supporting service growth in line with our Supported Living Growth Plan.
Key Responsibilities
* Leading the operational delivery of high‑quality, outcome‑focused supported living services.
* Managing and developing Coordinators and teams, creating a positive, high‑performance culture.
* Overseeing agency‑managed services, ensuring effective contract, compliance and housing management.
* Championing a strengths‑based, person‑centred approach that promotes inclusion and community engagement.
* Managing budgets, contracts and funding streams to ensure value for money.
* Using data and insight to drive service improvement and performance against KPIs.
* Building strong strategic relationships to support service sustainability and growth.
* Ensuring full compliance with health and safety, safeguarding and organisational requirements.
* Participating in an out‑of‑hours on‑call rota.
What We’re Looking For
* Proven experience managing and developing teams, including performance management.
* Experience of partnership working, stakeholder management and contract delivery.
* A track record of achieving KPIs and embedding a high‑performance culture.
* Experience managing budgets and delivering value for money.
* Knowledge of supported living policy, funding frameworks and best practice.
* Strong leadership, communication and influencing skills.
* A clear understanding of safeguarding, risk management and health and safety.
* The ability to manage multiple priorities and drive continuous improvement.
* Commitment to equality, diversity and inclusion, and working collaboratively with customers.
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