In conjunction with other members of the Operational and Nursing Teams, the role will ensure the provision of effective site management, including responsibility for the management of the Co-Ordination Centre Team, Discharge Lounge staff and direct bed usage throughout the Trust.
The post involves operational management of all site issues as well as facilitating patient flow throughout the clinical areas. This is with the objective of ensuring that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care.
The post will also act as a support for ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with Operational Managers and off site managers the post holder will ensure the timely action and communication of all site issues ensuring services are maintained.
The role will cover twenty-four hours a day, seven days a week typically working 12 hour shifts.
Main duties of the job
* You will have complete real-time visibility of all beds on site. This visibility will provide you with an accurate understanding of the current state of every bed (occupied, available, dirty and clean) as well as pending and confirmed discharges and the progress of every patient against their discharge milestones. With this information, you will be responsible for the accurate placement of every patient waiting for an inpatient bed.
* Successful applicants will also support the clinical teams and work closely with key stakeholders on the acute sites to support the flow of patients from the front door to the back door.
The Trust's services are provided from three locations:
* The Countess of Chester Hospital: providing 473 general and acute beds.
* Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
* Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery.
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